How to Dial an International Number With Vello

Your contact phone numbers are stored in your Vello account on our secure servers. When you login, you can enter new contact numbers and edit existing information.

All phone numbers outside the U.S. and Canada must begin with “011” and then the country code. Remember, you must contact Customer Service to enable international dialing for your account!

Calls to numbers within the U.S. and Canada require only the area code and seven-digit number. If there is an office extension number, type in two asterisks and then the extension; for example, 789-737-1217**213. Vello’s servers will ignore all hyphens, parentheses, and spaces when we dial your contacts to start the Vellocall.

If a Contact Does Not Immediately Answer the Call

If a Vellocall is not immediately answered, we leave a voicemail reminder with our toll-free dial-in 888 MYVELLO for callers from the U.S. and Canada; callers from other countries should dial the 408-516-4768 number. This enables call participants to enter or re-enter a call.

When you dial in from the same phone number we called you on, Vello will automatically route you directly into the proper conference.

EXCEPTION: if you are calling from an office extension, the server cannot identify the extension number; to enter the call, you will need the participant code or host code, which is in the email sent to you notifying you of the call.

How International Calls Are Billed

Vellocalls to conference participants within the U.S. and Canada are charged at the rate of 12¢ per minute per person. This rate also aplies to dial-in participants.

Vellocalls to countries other than the U.S. and Canada are charged at the applicable international rates (see below). All Vellocalls that include one or more Participants from outside North America will also be charged an international setup fee of U.S.$1.50.

For example, a Host sets up a Vellocall between 4 people: the Host, one U.S. Participant, one dial-out Participant in France, and one dial-in Participant from England. The Host will be charged as follows:

• $0.12 per minute each for the Host, the U.S. Participant, and the international dial-in Participant from England
• Vello International per-minute rate for the French dial-out Participant
• $1.50 international setup fee

International Dial-out Rates

This international price list (click here for PDF) is effective December 5, 2007. International rates fluctuate and may vary somewhat from those shown in the price list; your actual charges will be based upon the rates in place at the time of your calls.